Step By Step Guide

Step 2: Actions and Entities

Learn how to add detailed actions and system entities to your MoSy Flow Diagrams, creating the foundation for comprehensive business flow modeling.

  1. Use a MoSy Flow Diagram blank template for each high-level flow identified in Step 1.

  2. Add the necessary sequence of actions for all actors involved to complete the flow.

  3. Identify system entities that each action creates or produces as a result. As you add these entities, add their relations as well.

  4. Optionally, represent the actor’s experience and your system’s effort visually:

    1. Use T-shirt sizes or animal icons to indicate the level of effort your system requires (e.g., large animal for high effort). The effort is directly related to the time you need to create or change those actions (both functionally and technically).
    2. Use emotion icons (e.g., satisfaction) to represent the actor’s feelings at each flow stage.

MoSy Core Diagram: Actors, Actions, and Flows MoSy Core Diagram: Actors, Actions, and Flows

Combines well with these other tools:

  • Customer Journey Canvas.

    • What are the overall needs for each particular flow?
    • Key moments
    • Customer Satisfaction

  • Value Proposition Canvas.

    • Products and services, Pain relievers, and Gain creators
    • Customer jobs, Pains, and Gains

  • Service Blueprint

    • Different approach and format: service-centered vs system-centered
    • When using it, leverage MoSy as a zoomed-in view for each system’s touchpoint.